Exchanges and Returns Policy
Exchanges and Returns Policy
At offershoesfc, your satisfaction is important to us. If you are not completely satisfied with your purchase, we offer exchanges and returns under the following conditions:
Eligibility
- Requests must be submitted within 30 days of receiving your order
- Items must be unused, unworn, and in original condition
- Original packaging and proof of purchase are required
Return & Exchange Process
To initiate an exchange or return, please contact our customer support team at [email protected] within the return period. Once your request is approved, we will provide detailed return instructions.
Returned items must be sent according to the provided instructions. We recommend using a trackable shipping service to ensure safe delivery.
Refunds
- Once we receive and inspect the returned item(s), eligible refunds will be processed
- Refunds will be issued within 3 business days after we receive and confirm the returned item(s)
- Refunds will be issued to the original payment method
- Shipping fees are non-refundable unless the return is due to our error
Exchanges
- Once we receive and inspect the exchanged item(s), replacement items will be arranged
- Replacement items will be shipped within 3 business days after the exchanged item(s) are received and approved
